Terms & Conditions

LOVEFUR TERMS AND CONDITIONS Version: 1.0 Effective Date: 21 August 2026 1. ABOUT LOVEFUR LoveFur is a brand operated by F&F Recruitment Limited, a company registered in Malta under company registration number C98457, VAT number 28050311, with its registered address at: 12 J. F. Marks San Ġwann SGN 2211 Malta For general enquiries regarding LoveFur, please contact: info@lovefur.mt In these Terms and Conditions, “LoveFur”, “we”, “us” and “our” refer to F&F Recruitment Limited when operating the LoveFur service. 2. ACCEPTANCE OF THESE TERMS These Terms and Conditions govern the use of LoveFur products, the LoveFur website, QR Code system, online pet profiles and related services. By creating a LoveFur account, activating a LoveFur Tag or using the LoveFur online service, you agree to these Terms and Conditions. If you do not agree to these Terms, you should not activate or use the LoveFur service. 3. THE LOVEFUR PRODUCT AND SERVICE LoveFur products may be purchased through participating pet shops, veterinary clinics and other authorised points of sale in Malta. During the first three months following LoveFur's commercial launch, the promotional initial price is €45 including VAT. After the promotional period, the regular initial price is €59.99 including VAT. The initial LoveFur package includes: - one physical LoveFur Collar Tag containing a permanent QR Code; - an additional LoveFur QR Code plate or card for the pet owner to keep separately; and - 365 days of access to the LoveFur online service from activation. Each LoveFur Tag may be registered to one pet only. The specific commercial relationship between LoveFur and individual participating retailers may vary. 4. ACTIVATION Each LoveFur Tag contains a public QR Code and is supplied with a separate activation code. The activation code is required to activate the LoveFur Tag and associate it with a pet profile. The user is responsible for keeping the activation code secure before activation. Once successfully activated, the LoveFur Tag becomes associated with the registered account and pet. LoveFur may refuse or prevent activation where a Tag or activation code is invalid, has already been used, has been revoked or is otherwise unavailable. 5. LOVEFUR ACCOUNT A LoveFur account is created using an email address and password. Users are responsible for maintaining the confidentiality and security of their login credentials and for activity performed through their account. Users may update their personal information and their pet's information through the LoveFur platform. Users are responsible for providing accurate, lawful and up-to-date information. 6. AGE AND USE BY MINORS LoveFur may be used by minors only where any consent, permission or supervision required by applicable law is provided by a parent or legal guardian. Where parental or guardian authorisation is required under applicable data protection or other legislation, the user must obtain that authorisation before using the relevant LoveFur service. Users under 18 should use LoveFur with the knowledge and supervision of a parent or legal guardian where required by applicable law. 7. PET INFORMATION The pet owner may provide information including the pet's name, species, breed, nickname, photographs, description, important information, vaccination records and other information supported by the LoveFur platform. The owner is responsible for ensuring that information relating to the pet is accurate and appropriate. Users must not create a profile for an animal that they do not own or for which they do not have appropriate authority. 8. PUBLIC QR CODE PROFILE AND PRIVACY CONTROLS Scanning a LoveFur QR Code may display selected information about the registered pet. The pet owner controls which eligible information is made publicly available through the LoveFur profile, subject to the functionality of the service. Certain information remains private and is accessible only to authorised users. Personal contact information will only be displayed publicly where the applicable LoveFur feature and privacy settings permit it. 9. LOST MODE LoveFur includes a Lost Mode feature intended to help someone who finds a lost pet identify the pet and contact its owner. When Lost Mode is activated, selected contact information may become publicly available according to the privacy settings chosen by the pet owner. LoveFur is an identification and communication assistance service only. LoveFur does not guarantee that a lost pet will be found, recovered or returned to its owner. The pet owner is responsible for keeping telephone numbers, contact details and other relevant information accurate and up to date. LoveFur is not responsible for losses or consequences caused by inaccurate, outdated or incomplete information supplied by the user. 10. INITIAL SERVICE PERIOD The initial purchase includes 365 days of access to the LoveFur online service. The service period begins when the LoveFur Tag is successfully activated. Continued access after the initial service period is subject to annual renewal. 11. ANNUAL RENEWAL After the initial 365-day service period, continued access to LoveFur may be renewed for: €9.99 per year, including VAT. Renewal is manual. LoveFur will not automatically charge the user for annual renewal under the current service model. The user must complete the renewal through the LoveFur platform. Online renewal payments may be processed using Stripe or another payment provider disclosed to the user. 12. GRACE PERIOD AND SUSPENSION After the expiry of a paid LoveFur service period, the user will have a ten (10) day grace period to renew the service. If the service is not renewed within that period, access to the online pet profile and associated QR Code service will be suspended. If the customer subsequently renews the service, the same QR Code and existing pet profile may be reactivated, provided that the relevant information remains available in accordance with LoveFur's data retention and privacy rules. 13. PAYMENTS Initial LoveFur products are currently intended to be purchased through participating physical points of sale in Malta. Prices displayed by LoveFur under these Terms include VAT unless otherwise clearly stated. Online annual renewals may be processed using third-party payment providers such as Stripe. Payment providers may process payment information in accordance with their own terms and privacy practices. The applicable price will be displayed before an online payment is completed. 14. RETURNS, WITHDRAWAL AND CONSUMER RIGHTS Nothing in these Terms limits or excludes any mandatory rights available to consumers under applicable Maltese or European Union consumer law. For LoveFur products purchased in person from a pet shop, veterinary clinic or other physical point of sale, change-of-mind returns are subject to the applicable retailer's return policy where no statutory right of withdrawal applies. Where a LoveFur product or service is purchased through a distance contract, including applicable online transactions, consumers retain any withdrawal rights provided by applicable law. Where performance of a digital service begins during an applicable withdrawal period, the rights and obligations of the consumer and LoveFur will be determined in accordance with applicable legislation and any consent or acknowledgement required by law. An activated LoveFur Tag is not refundable merely because the customer changes their mind where no statutory withdrawal or refund right applies. This does not affect any mandatory rights relating to defective, faulty or non-conforming products or services. 15. DEFECTIVE PRODUCTS If a LoveFur Tag or QR Code is defective or does not function as intended, the customer retains all remedies provided by applicable consumer law. Where replacement is the appropriate remedy, LoveFur will arrange for the defective LoveFur Tag to be replaced without additional charge. Nothing in these Terms limits any applicable statutory guarantee or legal rights concerning defective or non-conforming goods, digital content or services. 16. ASSOCIATION OF A TAG WITH A PET Once activated, a LoveFur Tag remains associated with the registered pet while that pet profile remains active. The Tag may not be transferred to another pet while the existing association remains active. A Tag may become available for a new activation after the relevant pet profile or account association has been properly deleted or released in accordance with LoveFur's service rules. 17. DEATH OF A PET AND DIGITAL MEMORIAL Where a pet is reported as deceased, LoveFur may allow the existing pet profile to remain available as a digital memorial. LoveFur may offer additional physical or digital memorial products or services in the future. Pricing, renewal requirements and any additional conditions applicable to memorial products or services will be communicated to the customer according to the terms applicable at that time. 18. USER CONTENT Users retain ownership of photographs, text and other original content they upload to LoveFur. By uploading content, the user grants LoveFur a non-exclusive licence to host, store, process, reproduce and display that content only to the extent reasonably necessary to provide, operate and improve the LoveFur service. The user confirms that they have the right to upload the content they provide. Users must not upload unlawful, abusive, offensive, fraudulent, misleading or infringing content. 19. ACCOUNT DELETION Users may delete their LoveFur account directly through the LoveFur platform. When an account is deleted, associated personal information and pet profile information will be deleted, anonymised or otherwise handled in accordance with applicable data protection and legal retention obligations. Information that F&F Recruitment Limited is legally required to retain may be retained for the period required by applicable Maltese or European Union law. Deleting an account does not invalidate the physical LoveFur Tag or its permanent QR Code. Information belonging to the deleted account or previous pet profile will no longer remain publicly available merely because the physical QR Code continues to exist. The Tag may subsequently become eligible for a new activation in accordance with LoveFur's service rules. Previously deleted information will not automatically be restored. 20. PRIVACY AND PERSONAL DATA F&F Recruitment Limited acts as the data controller for personal data processed through the LoveFur service where it determines the purposes and means of that processing. LoveFur may process information including: - first and last name; - email address; - telephone number; - address; - secondary contact details; - account information; - pet information; - photographs; - vaccination information; and - veterinary documents. Authentication and other technical services may be provided using third-party infrastructure. Users control which eligible information is made publicly available through the QR Code profile and Lost Mode features. LoveFur may send service-related communications including account confirmation emails, vaccination reminders, renewal reminders, security notifications and other communications reasonably necessary to operate the service. LoveFur does not currently intend to use account email addresses for promotional marketing communications without an appropriate legal basis or consent where required. Further information concerning personal data processing, legal bases, retention, international transfers and data subject rights will be provided in the separate LoveFur Privacy Policy. 21. THIRD-PARTY SERVICE PROVIDERS LoveFur relies on third-party technology providers to operate parts of the service. These providers may include, among others: - Supabase; - Cloudflare; - Hetzner; - Resend; - Vercel; and - Stripe. The availability and performance of portions of LoveFur may depend on services provided by third parties. 22. SERVICE AVAILABILITY LoveFur aims to provide a reliable online service but does not guarantee uninterrupted, continuous or error-free availability 24 hours a day. The service may temporarily become unavailable due to maintenance, security updates, technical problems, internet outages, hosting or infrastructure failures, third-party service interruptions or circumstances beyond LoveFur's reasonable control. LoveFur may perform maintenance, updates and modifications where reasonably necessary for security, reliability or improvement of the service. 23. PROHIBITED USE Users must not use LoveFur to: - provide deliberately false or fraudulent information; - impersonate another person; - register an animal without appropriate authority; - attempt to gain unauthorised access to another user's account or information; - circumvent LoveFur activation, payment or security systems; - interfere with the operation of the website, database, QR Code system or other infrastructure; - upload illegal, abusive or infringing material; or - use LoveFur for unlawful purposes. 24. SUSPENSION AND TERMINATION LoveFur may suspend or terminate an account or restrict access to the service where reasonably necessary because of fraud, abuse, attempted unauthorised access, unlawful activity, serious violation of these Terms, security threats or interference with the operation of LoveFur. Where appropriate and reasonably possible, LoveFur may provide notice or an opportunity to resolve the issue. Nothing in this section affects mandatory consumer or data protection rights. 25. INTELLECTUAL PROPERTY The LoveFur name, branding, website, software, user interface, QR Code system design, documentation, graphics and other proprietary materials are owned by or licensed to F&F Recruitment Limited, except for content belonging to users or third parties. Users may not copy, reproduce, distribute, modify, reverse engineer or commercially exploit LoveFur proprietary materials except where permitted by law or authorised in writing by F&F Recruitment Limited. 26. LIMITATION OF LIABILITY LoveFur provides tools intended to assist with pet identification, information management and communication. LoveFur does not guarantee the recovery or return of a missing pet and is not a substitute for microchipping, veterinary care, official pet registration requirements or emergency services. To the maximum extent permitted by applicable law, F&F Recruitment Limited will not be responsible for losses caused solely by circumstances beyond its reasonable control, incorrect information supplied by users, misuse of the LoveFur service or temporary third-party infrastructure failures. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer rights. 27. CHANGES TO LOVEFUR LoveFur may introduce, modify or discontinue features where reasonably necessary for the development, security or operation of the service. Material changes affecting paid services or users' legal rights will be communicated where required by applicable law. 28. CHANGES TO THESE TERMS F&F Recruitment Limited may update these Terms from time to time. When material changes are made, LoveFur may notify registered users and may require acceptance of a new version before continued use of certain services. The current version and its effective date will be made available through the LoveFur platform. 29. GOVERNING LAW These Terms are governed by the laws of Malta. Nothing in these Terms deprives a consumer of any mandatory rights or protections available under applicable Maltese or European Union law. 30. COMPLAINTS AND DISPUTES Customers are encouraged to contact LoveFur first so that we have an opportunity to investigate and resolve any complaint. Contact: LoveFur / F&F Recruitment Limited 12 J. F. Marks San Ġwann SGN 2211 Malta Email: info@lovefur.mt Nothing in this section prevents a consumer from using any complaint, alternative dispute resolution, regulatory or judicial remedy available under applicable law. 31. CONTACT For questions about these Terms or the LoveFur service: F&F Recruitment Limited Company Registration Number: C98457 VAT Number: 28050311 12 J. F. Marks San Ġwann SGN 2211 Malta Email: info@lovefur.mt